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Case Study - Erb Group of Companies


Erb Group, with operations in Canada and the U.S., specializes in temperature controlling freight. Headquartered in New Hamburg, Ontario, they have over 1,000 employees and over 650 trucks.

There are 200 Notes users with one AS/400 Domino 6 server. The users are in eleven different locations. They are connected via a wide area network. Most users use Notes for mail only. Erb does maintain many corporate documents in Notes for easy access. The majority of the users are on the Notes 6 clients but a few still use R5.

Vic Thiessen, Erb’s Vice President of I.S., chose TLCC’s user courses in order to provide more formal Notes training. Before getting the courses most users received informal training delivered by the members of the I.S. team. This required I.S. Department resources. Erb deployed TLCC’s user course on the Domino server. Each user got a bookmark to the course added to their desktop. The plan is to have each user get a quick 1/2 hour course in how to use the TLCC Notes 6 user course. This allows the user to understand how to take the course and use it as a knowledgebase after they return to their office.

Currently the TLCC user course is only used in the main corporate office. The remainder of the users will be trained by the I.S. staff using laptops to enable a traveling classroom. Erb does not use the course discussions. The Final Exam is enabled and Vic has put an incentive in place to encourage the users to take the course. He offered an entry into a drawing to win a prize if the users complete the exam. Vic found that some users were intimidated by the idea of being tested.

Overall, the TLCC user training has been very helpful to Erb. It allows their users to get more in-depth with Notes. Vic noted that some users did not even know how to create folders but using the course he was easily able to point them to the procedure to use folders in their mail.